Privacy Policy

1. Introduction

Metalance LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including Replypop and any other products we offer.

2. Information We Collect

2.1 Information You Provide

• Contact information (name, email address, phone number)
• Business information (company name, address, industry)
• Account credentials
• Payment information (processed securely through third-party providers)
• Communications you send to us

2.2 Information from WhatsApp Business

When you use Replypop, we may collect:

• WhatsApp Business account information
• Message metadata (timestamps, delivery status)
• Customer interaction data (appointments, schedules)
• Phone numbers of customers who interact with your business

2.3 Automatically Collected Information

• Device information (IP address, browser type, operating system)
• Usage data (features used, time spent, interactions)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information to:

• Provide and maintain our services
• Process transactions and manage subscriptions
• Send service-related communications
• Improve and personalize user experience
• Ensure compliance with WhatsApp Business policies
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. WhatsApp Data Handling

For Replypop users, we strictly adhere to WhatsApp Business API policies:

• We only process WhatsApp data for providing scheduling services
• Customer phone numbers are encrypted and securely stored
• We do not sell or share WhatsApp user data with third parties
• Message content is processed only for appointment scheduling purposes
• Users can request deletion of their WhatsApp data at any time

5. Data Sharing and Disclosure

We may share your information with:

• Service providers who assist in our operations
• Legal authorities when required by law
• Business partners with your explicit consent
• Acquirers in case of merger or acquisition

We never sell your personal information to third parties.

6. Data Security

We implement industry-standard security measures including:

• Encryption of data in transit and at rest
• Regular security audits and updates
• Access controls and authentication
• Secure data centers with 24/7 monitoring

7. Your Rights and Choices

7.1 Opt-Out Options

You can opt out of:

• Marketing communications (click unsubscribe in emails)
• WhatsApp messages (reply STOP to any message)
• Data collection (by discontinuing service use)

7.2 Data Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request data deletion
• Export your data
• Object to certain processing

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in the United States. We ensure appropriate safeguards are in place for international transfers in compliance with applicable laws.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through our services. Continued use after changes constitutes acceptance.

11. Contact Us

For privacy-related questions or to exercise your rights, contact us at:

12. California Privacy Rights

California residents have additional rights under the CCPA, including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information (which we do not do).

13. European Privacy Rights

If you are in the European Economic Area, you have additional rights under GDPR, including the right to data portability and the right to lodge a complaint with your local supervisory authority.