Terms of Service

1. Acceptance of Terms

By accessing or using any services provided by Metalance LLC ("Company," "we," "us," or "our"), including Replypop and any other products, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

2. Description of Services

Metalance LLC provides AI-powered business solutions, including:

• Replypop: A WhatsApp-based scheduling and appointment management system
• Custom AI development services
• Business automation tools
• Related support and consulting services

3. Account Registration

3.1 Account Requirements

To use our services, you must:

• Be at least 18 years old
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Be responsible for all activities under your account

3.2 Business Verification

For WhatsApp Business integration, you must provide valid business information and comply with WhatsApp's Business Terms of Service.

4. Acceptable Use Policy

You agree not to:

• Violate any applicable laws or regulations
• Send spam or unsolicited messages
• Harass, abuse, or harm others
• Impersonate any person or entity
• Interfere with or disrupt our services
• Attempt to gain unauthorized access to any systems
• Use our services for any illegal or fraudulent purpose
• Violate WhatsApp's policies when using Replypop

5. WhatsApp Integration Terms

5.1 Compliance Requirements

When using Replypop, you must:

• Obtain proper consent before messaging customers
• Provide clear opt-out mechanisms
• Use WhatsApp only for legitimate business purposes
• Respect message frequency limits
• Maintain accurate business information

5.2 Prohibited WhatsApp Uses

You may not use Replypop to send:

• Promotional content without explicit opt-in
• Messages containing illegal content
• Discriminatory or offensive material
• Misleading or false information

6. Payment Terms

6.1 Fees and Billing

• Fees are based on your selected plan and usage
• All fees are due in advance and non-refundable
• We may change pricing with 30 days notice
• You are responsible for all applicable taxes

6.2 Payment Methods

We accept major credit cards and other payment methods as specified during registration. You authorize us to charge your payment method for all fees due.

7. Intellectual Property

7.1 Our Property

All content, features, and functionality of our services are owned by Metalance LLC and protected by intellectual property laws. You may not copy, modify, or distribute our property without permission.

7.2 Your Content

You retain ownership of content you provide. By using our services, you grant us a license to use your content as necessary to provide the services.

8. Privacy and Data Protection

Your use of our services is subject to our Privacy Policy. By using our services, you consent to our collection and use of information as described in the Privacy Policy.

9. Disclaimers and Limitations

9.1 Service Availability

We strive for 99.9% uptime but do not guarantee uninterrupted service. We are not liable for any downtime or service disruptions.

9.2 No Warranties

Our services are provided "as is" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability or fitness for a particular purpose.

9.3 Limitation of Liability

To the maximum extent permitted by law, Metalance LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, regardless of the cause of action.

10. Indemnification

You agree to indemnify and hold Metalance LLC harmless from any claims, losses, or damages arising from your use of our services, violation of these Terms, or infringement of any third-party rights.

11. Termination

11.1 Termination by You

You may terminate your account at any time by contacting us. Termination does not relieve you of payment obligations for services already rendered.

11.2 Termination by Us

We may suspend or terminate your account for violations of these Terms or for any other reason with or without notice.

12. Dispute Resolution

12.1 Arbitration

Any disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, conducted in New Mexico.

12.2 Governing Law

These Terms are governed by the laws of the State of New Mexico, without regard to conflict of law principles.

13. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes via email or through our services. Continued use after changes constitutes acceptance of the modified Terms.

14. General Provisions

14.1 Entire Agreement

These Terms constitute the entire agreement between you and Metalance LLC regarding the use of our services.

14.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

14.3 No Waiver

Our failure to enforce any right or provision shall not be considered a waiver of those rights.

15. Contact Information

For questions about these Terms, please contact us at: